Welcome to our store. Custom make is available. We will make the dress more beautiful for you. If you have any problems, please contact us freely.
1. Color:as picture,custom color
If you want dress color to be different color, please contact us.
Dress color =______________(you can choose from my color chart)
2. Size: standard size or custom size, if dress is custom made, we need to size as following
Shoulder to floor(without Shoes):_______cm/inch
Shoes Height:_______cm/inch(which you will wear to match this dress)
Nature Height(From top head to toe):_______cm/inch
shoulder to shoulder :_______cm/inch (measured from back of shoulder)
shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)
If the dress has sleeves, you can give us following measurements
3. Delivery time:
Normal time: Within 25 days (From May to Dec)
Around 30 days (From Jan to April), it's busy season together with spring festival holiday, so produce time will be long.15-20 days
If you want to get the dress faster, please contact us, then we can arrange for you.:)
4, Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .
5, Shipping: by UPS or DHL or some special airline.
6, Payment: Paypal, bank transfer, western union, money gram and so on.
7, Return Policy:
1) Because each dress is hand-made, there will be 5%-10% difference between the product picture and the product you receive. ,if you request 100% same as the picture, please don t make payment. i am sorry for it.
2)We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, or you do no not love it after you received it and some other reasons for it .We refuse return the items without any quality problems
3)If you find the Dress is in wrong color or measurements, please send us clear pictures within 3 working days since you receive the dress. You can return and refund after our confirmation;
4) If there is obvious quality problem with the dress, such as large dirt, broken or defects surface, please send us clear pictures within 2 working days since you receive the dress. We can solve this thing together .
5)Since computer screens have chromatic aberration ,especially between CRT screen and LCD screen,we can not guarantee that the color of our products will be exactly the same with the photos you see. And the same color but different fabric must has chromatic aberration, so if you asked us to return money back just because chromatic aberration, we will not accept.
8, if you return it .please see it
1). You must contact us within 2 days (48 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return.
2). Item(s) must be returned in its original condition with no signs of wear, tear, or odors.
3). Return shipping charges will be the buyer’s responsibility. It is buyer’s responsibility to pay for the shipping fee of sending back and exchange.
4). Just quality problems or size mistake, we accept returning.
5).The shipping method that we used for u then when u ship it back you must use the same one.if we ship the dress to you by DHL/UPS then you need to use this one too.
if you have any question please contact me freely !
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details, please see our FAQ.
9, Custom taxes
Except Unite States, most buyers need to pay customs taxes, in order to save cost for you, we have marked around $30-40.00 on the invoice, then you just pay less taxes, please note that it's express help customs collect this payment, it is not shipping cost, as shipping cost has already paid before sending.
We do long time dresses for some famous brands, we also make dresses for designers in European and USA client, please trust us, our strong team could make sure each dress will be your dream dresses.
PROCESSING After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The average processing time approximately 4 business days; however, it can also be affected by the item's stock status, these orders can take between 5-10 business days to process. Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
PACKED Orders may be canceled any time prior to "Packed" status. After this, orders cannot be edited or canceled. Brawtrend offers a 30 day warranty from the day you receive your order.
ADDITIONAL SHIPPING INFO All shipments from China are Delivery Duty Unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any,these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Brawtrend ships all packages from our warehouse and distribution center..